We're committed to helping buyers and sellers resolve issues fairly. Our team is here to ensure every transaction ends positively.
Our structured process ensures fair outcomes for both parties
First, try to resolve the issue directly with the other party through our messaging system.
If direct communication fails, open a formal dispute through the transaction page.
Our team reviews all evidence from both parties and investigates the situation.
We work with both parties to reach a fair resolution within 5-7 business days.
We handle various types of disputes on our platform
When the item received differs significantly from the listing description or photos.
When a buyer pays for an item but the seller fails to deliver it.
When there are problems with payment, such as non-payment or unauthorized charges.
When the item's condition or quality doesn't match what was advertised.
When one party stops responding or fails to honor agreed terms.
When a buyer requests a refund and the seller doesn't respond appropriately.
Gather this information before opening a dispute
What to expect during the dispute process
You'll receive confirmation that your dispute has been received and is being reviewed.
Both parties may be asked to provide additional evidence or documentation.
Our team reviews all evidence and may reach out for clarification.
A decision is made and communicated to both parties with next steps.
If you're experiencing an issue with a transaction, we're here to help. Start by trying to resolve the issue directly, then open a dispute if needed.